Orders typically ship within 1 business day unless it’s a large order or we’re busy from the weekend. In the Continental US, UPS can take up to 5 days and USPS Priority takes up to 3 days. Please allow for some delay during high volume seasons.
Please mention in the comments section of the order that you’d like to be notified of missing items and someone will reach out to you if there are any issues. We try to reach out about inventory issues, but in order to get our orders out in a timely manner, we’re not always able to.
You can mention in the comments of the order that you’d like the cheapest option and we’ll take care of it.
You can mention this in the comments section as well and once your order is ready to ship, we can reach out to you and go over your options.
Items are reordered if they’re popular but not everything comes back. If you’re interested in a certain style and can wait up to a few weeks, we can try to special order this for you. Please contact: email@example.com for any reordering questions.
Yes, you will need to create an account to place an order.
If you are a California resident, you must present a CA Seller’s Permit to make a purchase. For any other state, you must submit either your EIN, Tax ID, or business license. For International customers: Canada residents must present their business license. All other international customers must submit a minimum of 2 recent wholesale invoices from the US.
Yes, all the information required to register an account with us on our website must match with your business license/reseller permit.
Click the register button at the top of our webpage to create an account.
Your account will be approved in 1-2 business days after your information is reviewed.
Yes, we are located at 1020 Crocker St, Los Angeles, CA 90021. You are more than welcome to come pay us a visit and look at our products in person.
Yes, you can. Please check out as “Store Pick Up” once you place the order, this will allow us to prioritize your order for pick up. If you do not check out using the “Pick Up” shipping method your order will not be prioritized and there might be a possibility that it will not be ready for pick up the following business day.
Unfortunately, we cannot hold items without a deposit but if you would like to place a special order, please contact us so we can further assist you.
There will be 3 separate occasions when we will contact you to inform you of sold-out items.
- You are a first-time buyer.
- Your order is more than 50% sold out.
- On the final check out window, there will be a warning box that states “ATTENTION! Our inventory is NOT guaranteed, and your order may not be complete! Would you like us to contact you before shipping your order?” If you select “Yes,” we will contact you to let you know if your order had any sold-out items and the order will be placed on hold until you confirm the sold-out merchandise.
When you first place an order with us, you will receive a pending authorization charge. This charge is pending until we process the final payment of your order after deducting the sold-out items. Once we take payment for the final invoiced amount, you should either receive a refund for the difference between the charge or the amount should be updated on your bank statement to the actual amount that payment was taken for.
Not all items have a restock date. If you really need a style that will not be restocking, you can email us to inquire about special orders.
Yes! Please mention when you need the order in the comments section which is on the last step of the checkout process and we will reach out to you with options.
Sometimes tracking may not be updated by the carrier. Please allow until your expected delivery date to receive your order. If at that time you have not received your order, please contact us so that we can assist with an investigation.
Please allow until a few days after your expected delivery date to receive your order. If at that time you have not received your order, please contact us so that we can assist with an investigation.
Yes, please email firstname.lastname@example.org to inquire about back orders, bulk orders, and custom orders.
Yes, we do! We accept PayPal & Venmo.
If your order has not been processed, please email us your order number and your request for modification or cancellation. If your order has been processed, we cannot change or cancel the order. Please note: any changes to your order may delay the shipping of your order by one business day.
Yes, you are more than welcome to add styles to a pending order. If the order amount becomes greater than what it was when placed, we can email a new payment link to take care of this.
If you have missing or damaged merchandise on your order, please send us an email to – email@example.com with your order number, style number of damaged/missing merchandise, how many pieces were missing/damaged & a picture where you could see the damage on the item. Someone will get back to you via email on how to proceed.